Consumer Information

In accordance with House Bill 4224 and Texas Health and Safety Code Section 181.105, Jordan Counseling, PLLC provides the following information to assist clients and members of the public with requesting access to health care records, contacting the state licensing authority and filing a consumer complaint.

How to Request Your Health Care Records?

Clients have the right to request access to their health care records. We are required to retain your records for 7 years, or 5 years after a former child client has turned 18. If needed, records can be requested via email: alex@jordan-counseling.com. Please note administrative charges may apply.

Records will be provided within the timeframe required by Texas law.

If records are requested on behalf of another individual, documentation verifying legal authority is required in accordance with applicable state and federal laws. Examples include guardianship documentation or medical power of attorney.

How to File a Consumer Complaint?

If you believe your rights have been violated or you wish to file a consumer complaint, you may contact the Office of the Texas Attorney General’s Consumer Protection Division.

You can file a complaint online at: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

This process is independent of the practice and allows consumers to raise concerns related to services provided in Texas.

These disclosures are provided in accordance with Texas House Bill 4224 and Texas Health & Safety Code §181.105.

How to Contact the Texas Behavioral Health Executive Council?

If you would like to contact the Texas Behavioral Health Executive Council (BHEC), which oversees behavioral health licensing boards in Texas, you may do so using the information below:

Texas Behavioral Health Executive Council
Website: https://www.bhec.texas.gov
Contact Page: https://www.bhec.texas.gov/contact-us

The Council can provide information about licensure, regulations, and the complaint process.