Consumer Information

Jordan Counseling, PLLC

In accordance with Texas House Bill 4224 and Texas Health & Safety Code §181.105, Jordan Counseling, PLLC provides the following information to assist clients and members of the public with:

  • Requesting access to health care records

  • Contacting the state licensing authority

  • Filing a consumer complaint

How to Request Your Health Care Records:

Clients have the right to request access to their health care records. Jordan Counseling, PLLC is required to retain records for:

  • 7 years for adult clients

  • 5 years after a former child client turns 18

To request records, please email: alex@jordan-counseling.com. Administrative fees may apply for copying or processing records, in accordance with Texas law.

Records will be provided within the timeframes required by state law.

Requests on behalf of another individual:
If you are requesting records for someone else, you must provide documentation verifying your legal authority. Examples include:

  • Guardianship documentation

  • Medical power of attorney

  • Court authorization

Requests without proper legal authority cannot be processed.

How to File a Consumer Complaint:

If you believe your rights have been violated or wish to file a complaint regarding services provided in Texas, you may contact the Office of the Texas Attorney General – Consumer Protection Division:

File a complaint online: https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

This process is independent of the practice and allows consumers to raise concerns regarding services provided in Texas.

How to Contact the Texas Behavioral Health Executive Council (BHEC):

The Texas Behavioral Health Executive Council (BHEC) oversees behavioral health licensing boards in Texas. You may contact the Council for information regarding licensure, regulations, or the complaint process:

Disclaimers / Legal References:
These disclosures are provided in accordance with Texas House Bill 4224 and Texas Health & Safety Code §181.105 and are intended to inform clients of their rights under Texas law.